While the methodology seeks to address the whole gamut of emerging new skills that the service economy will require, it focuses on three key areas. These are:

These skills are developed through experiential learning creates real-life scenarios and compels the learner to make suitable changes that will help him develop and progress faster. To ensure that our training programs are practical and interactive, our methodology combines the best of technology and conventional learning.


Technology is a key feature of the methodology and CD-ROMs are used extensively for effective training. Use of computer based simulated learning environment allows the learner to practice without any inhibitions. This is particularly useful while practicing pronunciation and developing the right accent. Case studies have been specially designed to improve business etiquette, voice modulation and enhance familiarity with the English language. From a learner’s perspective this is particularly useful as it ensures that the content is interactive and more meaningful, besides giving instant feedback.


The methodology also uses the conventional instruction-based training that is imparted by trained faculty. These primarily include building effective interpersonal and communication skills that form the very basis of customer service.


To bring to its students and corporate the best technology and training content in this upcoming industry, Hero Mindmine has International Alliances with the best in the Industry. These include collaborations with BPO Certification Institute,Inc and DynEd, world leaders in BPO Certifications and language testing respectively.