Notably, Hero Mindmine has trained over 100,000 BPO professionals in India and is the exclusive pre-certification training provider partner of BCI, USA (the BPO Certification Institute, Inc, USA, world’s largest BPO Certification Body)

There are numerous challenges facing the Chinese BPO Industry and the most critical of them is the dearth of BPO professionals who are fluent in English and have the requisite Certifications to work in BPOs servicing international clients. The problem becomes really niggling also because, China – unlike India – does not have the Basic English Language learning systems embedded in their education system.

The Government of China and its partner bodies have initiated several programs across schools, colleges and even in offices to equip people with English language skills so that the country can become capable of servicing the business processing needs of the English speaking West, which incidentally imports almost 88% of the total BPO services globally produced.

Indeed, it is thinking long term as well and that is why the government-promoted Institute of Sozhou Software, SISPARK has established a win-win cooperation relationship with the Indian BPO training giant, Hero Mindmine Institute Limited. ISS plans to establish a China-wide network of BPO Training infrastructure under technical guidance from Hero Mindmine, which is a part of the USD 4 bn HERO Group, and is among Asia’s largest training companies.

Hero Mindmine, deploying its vast knowledge and experience of BPO training, will not only train strategically identified talents over the next one year, but will also team up with the ISS to establish a network of BPO Training academies across China.

Ashok George, Business Head & Rajeev Koul, Head - Marketing of HMIL with the SISPARK Management, during their visit to China to sign the MoU in January, 2008.