Introduction
We are honored that most BPO companies in India entrust
HMM with developing and delivering training programs to
meet their needs.
Unparalleled quality, flexibility, and value are the hallmarks
of HMM BPO Learning solutions. Since 2000, we’ve been
privileged to help more than 70,000 BPO professionals in
India obtain the knowledge and skills needed most for on-the-job
success.
HMM’s first-hand understanding of the BPO environment
ensures that every topic is presented within the context
of a working BPO/contact center, and provides valuable insights
into industry best practices.
Alliance with BPO Certification Institute, Inc.
In
keeping with our commitment to service the Indian
BPO industry with cutting edge talents, Hero Mindmine
has become a proud partner of the world leader BPO
Certifications Institute, Inc. (BCI). Through this
partnership, we are making available BCI ’s
7 global certification programs to Indian BPO Professionals
for the first time in the country. |
 |
These Certification Programs are for Fresh Agents (CCIP/ CCIS);
Team Leads (CBTS), Ops Managers (CBOM), Training Managers
(CBTP), Quality Professionals (CBQP and HR Managers (CBPS).
BCI , which chose to appoint us as its exclusive India
partner after a stringent process, owns the world’s
most comprehensive BPO Human Competence Standards system,
which extends beyond the traditional Call Centers and Contact
Centers and covers the other emerging portions of the rapidly
evolving BPO space like KPOs, LPOs and Transaction Processing.
Under this partnership, Hero Mindmine shall act as BCI
’s exclusive Certification Training Provider Partner
in India . BCI ’s BPO Competence Research Center in
Texas has also helped Hero Mindmine in developing two state-of-the-art
BPO Fresh Agent Development products – BPOPassport
and BReady. BPO aspirants can train under
these programs and prepare themselves for a challenging
and exciting career.
